Belize Mobile Operators Have Many Challenges and No Plans for 5G

One of the smaller countries in Central America, Belize in many respects has closer ties to English speaking countries of the Caribbean than with its immediate neighbours. Prior to independence, Belize had been a British colony since 1862, only changing its name to Belize from British Honduras in 1973.

In Belize, the telecommunications market is predominantly served by two major mobile operators: Belize Telemedia Limited (BTL) is a government-owned telecommunications company that provides mobile, landline, and internet services and operates as Digi (formerly DigiCell). It has a significant market share and has invested in expanding its infrastructure and services. The second operator is SpeedNet Communications operating under the brand "Smart," is the primary competitor to BTL. It offers mobile and internet services, providing consumers with choices in the market.

GSM users don't have much choice as the only GSM-based operator in the country used to be Digi (DigiCell). 2G/EDGE is on 1900 MHz and 3G/HSPA which is still marketed as "4G" is on 850 MHz. Real 4G/LTE started in 2016 on Digi and Smart! on the 700 (B13) and 1900 (B2) MHz bands. Smart! has become an alternative soon as it's moved from CDMA to 3G on 850 MHz.

Belize’s fixed-line teledensity and mobile penetration remain lower than average for the region, a legacy of insufficient market competition and underinvestment in telecoms services, exacerbated by lax managerial standards within the incumbent operator Digi. 

However, Digi has recently adopted a reforming strategy, partly expressed by its rebranding in August 2018 as it aims to transform itself at all levels into an effectively competitive operator more commercially minded and focussed on cheaper pricing and customer retention. The company has undertaken significant investment in infrastructure, launching an LTE-A service at the end of 2016 and in mid-2017 completing a submarine cable to Ambergris Caye, enabling it to launch an FttP service in San Pedro. Loans secured since 2017 enabled the company to migrate its infrastructure from legacy copper to fibre. BTL invested BZ$93 million dollars to provide high speed broadband to 80% of residences across Belize.

Digi has provided fresh details regarding its fibre-to-the-home (FTTH) rollout in its published 2021-22 Annual Report. 

The FTTH infrastructure now passes 90% of Belizean homes, after being extended to an additional 1,200 homes in Corozal Free Zone, Central Farm, Consejo Shores, Spanish Lookout, San Pedro South and Caye Caulker North. In terms of mobile upgrades, new 4G cell sites were deployed on Coco Plum Island and Manta Island in Southern Belize and the telco now operates ‘over 150 mobile sites’.

As of 31 March 2022 BTL claimed 204,000 mobile subscriptions (up from 194,000 year-on-year), 31,000 fixed broadband subscriptions (unchanged y-o-y) and 13,500 fixed voice lines (down from 15,700).

Smart launched the first LTE network in Belize in December 2015 over the B13 (700 MHz) band. Recognising the eventual deprecation of CDMA based networks and after years of delays, the company launched its 3G UMTS network in June 2017 over the B5 (850 MHz) band. 4G/LTE is on Band 13 / 700 MHz.

Smart now claims to operate the largest, fastest network in Belize, providing mobile, home and Internet service to over 100,000 customers.

The operators in Belize face several challenges for example: limited infrastructure, Belize's geography, with dense forests and low population density, poses challenges for building and maintaining a robust telecommunications infrastructure, especially in rural areas. Also the cost of service, Belizean consumers often grapple with high mobile service costs, including data charges. Balancing affordability with quality service remains a challenge for mobile operators.

A modern 5G network does not yet exist in Belize. The penetration rate of 4G, i.e., mobile communications with at least LTE speed, was recently 70 percent. In other words, 121,581.60 people in the country had to make do with a maximum Internet speed of the outdated UMTS standard (or even less).

A great deal more investment, collaboration, and a focus on meeting the evolving needs of consumers, However, with investment, collaboration, and a focus on meeting the evolving needs of consumers by Belize's mobile operators is needed to further improve and develop the mobile landscape.