Deutsche Telekom has been actively promoting the role of Artificial Intelligence, both Predictive as well as Generative (GenAI), within their network. At FutureNet World 2024, Ahmed Hafez, VP Technology Strategy at Deutsche Telekom explained the role AI plays in their network. This Analysys Mason research note nicely summarises it as follows:
Deutsche Telekom’s (DT’s) Vice President of Technology Strategy, Ahmed Hafez, was forthcoming during a presentation at the event about the operator’s use of GenAI to improve employee productivity. Hafez said that DT had numerous GenAI-based use cases in production, including a coding assistant for developing test cases and an “FTTH roll-out chatbot” that helps contractors to adhere to regulation during fibre broadband installation. This chatbot uses retrieval augmented generation (RAG) based on information gathered from around 400 documents, each of which has about 900 pages, to respond to contractors’ questions and provide links to the relevant sections within these documents.
I’ve also used the 6-dimensional nature of networks as a reason why each use-case “cell” is a tiny part of the overall
— Dean Bubley (@disruptivedean) April 16, 2024
Nice chart pic.twitter.com/GoUWVBu1yo
The presentation from that is embedded below:
At the Mobile World Congress (MWC) 2024, CEO Tim Höttges provided an insight into the ambition, the framework and governance of AI in Deutsche Telekom. His presentation is embedded below:
You can also read this article from Deutsche Telekom AGM 2024 where Tim Höttges talks a lot more about the use of AI in some 400 projects all across Deutsche Telekom. It is in turn helping optimize quality, bringing them closer to their customers, and enhancing productivity by up to 50% for routine tasks.
The adoption of AI within the networks is going to accelerate in the next few years and as 6G is billed as AI-native network, the ambition would be to have as little people interaction as possible and have most major tasks work autonomously.
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