TELUS have been working in Al for over a decade, first in AI/ML and now in GenAI, and partners directly with the tech giants in the AI space. They use GenAI to provide generative AI-powered experiences for its employees as well as its customers. TELUS claims to be already running GenAI safely at scale which has been tested and is constantly being improved. Their core platform enabled TELUS to develop and deploy GenAI apps around dozens of use cases. TELUS copilots and assistants are being used, at scale, by more than 30,000 TELUS employees.
TELUS is committed to ethical and responsible use of AI, and won an international Outstanding Organization 2023 prize from the Responsible AI Institute in recognition of its commitment to fostering trust and benefitting society. It’s also the first telecom company in Canada to sign the Government of Canada’s voluntary code of conduct for generative AI, which aims to ensure the transparent, equitable and responsible development and deployment of GenAI technology.
The TELUS.com GenAI support tool, powered by Fuel iX, an enterprise-grade AI engine provided by TELUS International, is one of the first customer-accessible GenAI solutions developed by a Canadian organization. It recently made history by becoming the first in the world to be internationally certified in Privacy by Design (ISO 31700-1). The support tool gives TELUS customers the ability to access fast and intuitive responses to their queries, providing them with a more convenient and seamless digital experience. Privacy by Design is a framework that proactively embeds privacy into the design and operation of systems, ensuring that privacy is the default setting.
At the FutureNet MENA conference, Tim MacGregor, VP at TELUS gave a presentation titled, "GenAI in TELUS: A gamechanger?". In the talk he looked at:
GenAI & network optimisation: hype vs reality
Gen AI driving operational efficiency: success to date and defining the opportunity
Orange Africa and Middle East (OMEA) covers 17 countries containing 18,000 employees and 149 million customers. Every 3 out of 10 Africans are Orange customers. In 2023, OMEA generated €7 billion in revenue. Today, more than 90 million customers in 17 countries have opened an Orange Money account. While 2G & 3G is still extremely popular in Orange markets, 4G has been launched in 17 countries and is available to more than 60 millions customers.
Recently OMEA published "Seeds of change": Orange Africa and Middle East 2023 Corporate Social Responsibility Report. It's available here.
At Orange, the transition to renewable energies is a major priority. That’s why we’re launching numerous initiatives in Africa and the Middle East to help reduce our CO2eq emissions to reach our target of net zero by 2040. These include moving to solar to power our infrastructure, mini-grid solutions, and solar kits for companies and communities.
Orange Africa and Middle East publishes "Seeds of change", its 2023 Corporate Social Responsibility (CSR) Report, which illustrates our actions in the region. Reducing our energy consumption, developing our use of renewable energies and strengthening our transition to a circular economy are the pillars of our initiatives. We are constantly innovating with all stakeholders for a positive impact and for the benefit of individuals, society and the planet.
In Africa and the Middle East, where electricity is an essential issue, we resell surplus energy generated by our own solar farms to surrounding communities at an affordable price. This essentially converts our telecom equipment into mini grids (small solar farms), where consumption and payments can be controlled remotely.
We’re also developing various renewable energy projects that enable us along with Energy Service Company (ESCO) partners to equip our telecom towers with solar systems. Today, 10 Orange countries in the Africa and Middle East region are benefiting: Burkina Faso, Cameroon, Central African Republic, Côte d'Ivoire, Guinea Bissau, Guinea Conakry, Liberia, Madagascar, Senegal and Sierra Leone.
In Morocco and Tunisia, we’ve launched major solarization programs along with partners. We now produce 3.4 MWp of solar energy to supply data centers in seven of our countries in the region. More than 8,000 sites, or nearly 20% of our sites in Africa and the Middle East, are solarized.
We have also designed a range of services so that everyone can adapt their electricity to their needs and budget, such as our popular solar kit offer.
These programs, which are extending to other countries this year, reduce fuel consumption by up to 80%, depending on the site, powering our mobile phone infrastructure while avoiding more than 330,000 metric tons of CO2eq each year.
In Jordan, we’ve completely changed our electricity supply model and now use our own solar resources to the tune of 60 GWh. Commissioning three solar farms in 2019 generated enough power to cover 52% of Orange Jordan’s electricity needs in 2023 on a full-year basis. In terms of Jordan’s CO2eq emissions, this corresponds to 22,863 metric tons of CO2eq avoided in 2023 (scopes 1 & 2).
Our circular economy approach prioritizes mobile device collection and recycling, both of which require special treatment in countries where there’s a lack of national waste treatment, such as in Africa and the Middle East. Not only are we trying to extend the lifespan of electrical and electronic equipment, but we’re also aiming to collect 100% of the volume of electrical and electronic equipment waste from mobile phones sold in Africa and the Middle East by 2030.
We’ve partnered with the UN to introduce a circular economy for mobile and network equipment waste in Egypt, helping to develop local infrastructure and skills. E-waste in Egypt accounts for 20% of the total e-waste in Africa so the Egyptian government is looking at boosting its recycling rate by 25% by 2030 while ensuring the safe disposal of hazardous waste. The first mobile refurbishment center will launch in 2024 to help strengthen the skills of locally recruited technicians.
In the absence of efficient local recycling channels, the waste is collected and sent back to France to be recycled according to European environmental standards. Since 2010, Orange has partnered with the social cooperative organization Les Ateliers du bocage to open mobile waste collection workshops in three African countries (Burkina Faso, Cameroon and Côte d'Ivoire). These workshops have now dealt with more than 2 million mobile phones while creating job opportunities in the area.
You can learn more about OMEA in the video embedded below:
According to DataReportal’s key insights on digital adoption and usage in Estonia as of early 2024: Estonia had 1.24 million internet users at the beginning of 2024, with an internet penetration rate of 93.7 percent. In January 2024, Estonia had 1.04 million social media users, representing 78.7 percent of the total population. There were 1.92 million active cellular mobile connections in Estonia in early 2024, equating to 145.7 percent of the total population.
Data from GSMA Intelligence shows that many people use more than one mobile connection—such as one for personal use and another for work—making it common for mobile connection figures to exceed the total population count. GSMA Intelligence also reports that the number of mobile connections in Estonia increased by 17 thousand (0.9 percent) from the start of 2023 to the start of 2024.
Investment in Estonia’s telecom market has concentrated on upgrading fixed-line infrastructure and deploying 5G services. Fixed broadband subscribers are gradually transitioning from DSL to fiber, with legacy copper networks being replaced.
The mobile network operators (MNOs) Telia, Elisa, and Tele2 have established comprehensive LTE infrastructure and have recently directed investments towards 5G. Several 5G trials have been conducted, but commercial service launches have been hindered by a lack of available spectrum. The regulatory body began addressing this issue in May 2022 by awarding a 3.5GHz concession to Elisa. A second license will provide sufficient spectrum for national coverage by 2022. Delays in spectrum allocation were partly due to challenges in offering services in areas bordering Russia.
Progressive government policies on broadband infrastructure and an active regulatory regime have also contributed to Estonia achieving one of the highest broadband penetration rates in Europe. Broadband is available through various fixed-line and wireless technologies, including ADSL2+, FttP, cable, Wi-Fi, and WiMAX. Elisa’s consolidation with the main cable company Starman in April 2017 has enabled it to offer a more comprehensive suite of bundled services, enhancing its competitiveness with Telia.
2G is on 900 and 1800 MHz, 3G is on 900 and 2100 MHz with good coverage, 4G/LTE has started with all providers on 800, 1800 and 2600 MHz (Bands 3, 7, 20) plus 2100 and 2300 MHz (Bands 1 and 30) on Tele2 all over the country and is generally available for prepaid. 5G has started to be available on some high-data postpaid plans from Telia since November 2020 and on Elisa since June 2022.
Telia Eesti is part of Swedish telecom giant Telia Company, Telia has the best overall coverage in Estonia and focuses heavily on 4G/LTE services.
The major mobile operator in Estonia is Telia and it has a market share of over forty percent. They provide the largest network coverage consisting of 4G and 5G services available in most major cities across the country. Although Telia’s plans are mainly costlier than rivals, they provide more data and speed.
Ericsson and Telia have launched the Baltic region's first enterprise 5G private network, Ericsson Private 5G. This private cellular network became operational in early May at Ericsson’s supply site in Tallinn, Estonia.
Ericsson highlights that the 5G private network’s advanced capabilities, including reliability, predictable latency, security, and speed, enable various use cases such as asset condition monitoring and management, computer vision, digital twins, collaborative robotics, and precise indoor positioning.
The Tallinn supply site is strategically significant to Ericsson’s global supply chain, accounting for nearly half of the company’s new product introductions (NPIs). These NPIs require extensive research and development to ensure the products are relevant, competitive, and scalable, which is crucial for their successful market introduction.
Telia Eesti switched off of its 3G network in September 2023 this has enabled Telia to focus on the build-out of its 4G and 5G networks instead. The company currently has 150 5G base stations in Tallinn.
Elisa is the number two mobile operator in Estonia, owning about 30% of the market. These firms often give the same kind of network coverage that we find in Telia at reasonable prices. Elisa is a little bit slower compared to Telia, but both speeds are sufficient for most users. Elisa Group’s Estonian arm offers competitive rates, especially for family plans and long-term contracts. The company is rapidly deploying 5G in major cities.
With regards to spectrum, in May 2022 Elisa won 130 MHz of spectrum for which it paid EUR 7.2 million. Then in November 2022, it won 2x10 MHz of 700 MHz spectrum which laid the foundation for it's 5G coverage. Finally, in May 2023 Elisa won 800 MHz of 26 GHz spectrum for EUR 1.63 million. It hasn't commercially used the spectrum yet.
Tele2 Eesti is a subsidiary of Tele2 Group, Tele2 boasts the fastest mobile broadband speeds in the country. It has invested significantly in 4G and emerging 5G networks.Tele2 has the smallest share of approximately 20% in the Estonian mobile market. They are the cheapest, but their network coverage is only half of what Telia’s and Elisa’s are. Tele2 is are also among the three operators, their speeds being the slowest but satisfactory for basic internet access.
Back in 2022, Tele2 won the 700 MHz spectrum auction. It already had 3.5 GHz licenses and was also using 2300 MHz band for 5G. According to their press release, the added 700 MHz frequency band would allow them, in addition to better coverage, to offer services that do not require large data volumes, such as Internet of Things (IoT) services.
Alongside rivals Telia and Elisa, Tele2 obtained 800MHz of spectrum in the 26GHz band back in 2023. It spent EUR1.6 million (US$1.7 million) on 24.7-25.5 GHz despite the fact that there are currently no devices commercially available in Estonia capable of operating via the 26GHz band.
Tele2 previously revealed that Nokia is its primary partner for 5G core networks in the standalone era, with deployment expected to have started during 2021. Nokia said it will deploy standalone 5G core and voice-over-5G technology for Tele2 operations in Sweden, Latvia, Lithuania and Estonia.
Tefficient's latest report identified that the data usage in Estonia has been growing along with other Baltic countries as can be seen in the chart above.
At Mobile Europe's Telco to Techco 2024, Jukka-Pekka Salmenkaita, VP of AI & Special Projects at Elisa presented a talk looking at their Distributed Energy Storage (DES) solution. His talk is embedded below:
You can learn more about DES and download a whitepaper from their website here.
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