Venezuela, despite facing economic and political challenges in recent years, has a dynamic telecommunications market. Mobile operators play a pivotal role in keeping citizens connected, providing essential services amid an increasingly digital world.
Data from GSMA Intelligence shows that there were 21.37 million cellular mobile connections in Venezuela at the start of 2024.
However, note that many people around the world make use of more than one mobile connection – for example, they might have one connection for personal use, and another one for work – so it’s not unusual for mobile connection figures to significantly exceed figures for total population.
GSMA Intelligence’s numbers indicate that mobile connections in Venezuela were equivalent to 73.4 percent of the total population in January 2024.
The number of mobile connections in Venezuela increased by 1.5 million (+7.7 percent) between the start of 2023 and the start of 2024.
Mobile telecommunications in Venezuela are regulated by CONATEL (Comisión Nacional de Telecomunicaciones), which oversees the licensing and operation of mobile operators. The market is characterized by a mix of state-owned and private entities. There are three main mobile operators; Digitel, Movilnet and Movistar.
Digitel begun shutting down its 2G network in May 2021, with the local unit of Movistar commencing the process on 1st July 2022. This leaves state-backed Movilnet as the sole 2G provider.
CONATEL plans to phase out 2G connectivity by the end of 2025 and replace it with 4G. The government also hopes to deploy around 2,100 new 4G cell sites by 2025 to achieve 90% population coverage.
Movistar is part of the Telefónica Group and has a market share of nearly 54% of the country's mobile market, it is the leader in Venezuela's mobile market, with a customer base exceeding 7 million. Notably, 84% of its users are 4G customers, and the company accounts for over 50% of the country’s mobile internet traffic. Additionally, it has expanded into providing home fixed internet services through its Movistar Agile Solution (SAM) product. The operator's mobile network utilizes GSM/GPRS/EDGE, 3G+ UMTS (HSDPA/HSUPA), and LTE technologies.
Recently Movistar Venezuela has undertaken more than 1,300 initiatives to enhance its LTE network coverage across the country, according to José Luis Rodríguez Zarco, the company’s president.
During a press conference, Rodríguez Zarco shared that the operator is actively modernizing and expanding over 500 stations in Caracas and the eastern region, while extending its 4G network to 32 new areas to improve coverage and capacity. He also stated they are focused on expanding coverage, modernizing their platforms, recovering affected stations and preparing for new technologies such as voice over LTE and 5G.
Movilnet a subsidiary of Compania Anonima Nacional Telefonos de Venezuela (CANTV), has a nearly 40% market share in Venezuela's mobile telecommunications industry.
Earlier this year, Movilnet has carried out a series of initiatives to strengthen its presence and quality of service in the eastern region of Venezuela. As part of its strategy to expand and improve 4GMAX coverage, the company has carried out network enhancements in Nueva Esparta, Monagas and Sucre, benefiting some 74,000 customers in the area.
Movilnet has also begun pilot testing of 5G technology in the Capital District and La Guaira and more than 130 million dollars have been invested so far this year, so there is an increase in new technologies to benefit their customers nationwide.
Digitel is the smallest of the three operators with approximately 15% market share and 3 million mobile subscribers. Digitel's network originally only covered Venezuela's central region, but the company expanded its reach through a series of mergers and network expansion programs. In 2013, Digitel became the first operator in Venezuela to offer 4G/LTE capabilities in major cities.
Digitel received the Ookla Speedtest Award 2023, after consolidating itself as the fastest mobile network in Venezuela.
Digitel reported that on June 7 2024, it carried out the first tests of 5G technology in the 3.5 GHz band, in the states of Nueva Esparta and Barinas. Specifically, this is the Fixed Wireless Access or FWA service, boosting the connectivity and browsing experience of users who participate in the demo.
Digitel's deployment of its 5G network in Nueva Esparta and Barinas includes the adaptation of the existing infrastructure, specifically 20 radio base stations, to offer speeds up to 10 times higher, with almost non-existent latency. This means a faster and more stable browsing experience for users, through a fixed service.
The mobile sector in Venezuela is poised for transformation as operators navigate economic and political challenges while meeting growing consumer demands. With strategic investments, partnerships, and regulatory reforms, the industry could play a vital role in driving digital inclusion and economic recovery.
